1. Eligibility for Refunds

You may request a refund or exchange if:

• The product is damaged, defective, or incorrect.
   
• The product received does not match your order.
   

Refunds or exchanges are not available for:

• Products that have been used or opened (except if defective).
   
• Change of mind or personal preference.
   

2. Refund Request Timeline

• Refund requests must be made within 7 days of receiving the product.
   
• Please contact us immediately via phone or email with your order details.
   

3. How to Request a Refund

To request a refund, provide the following:

• Order number or purchase receipt.
   
• Details of the product issue (photos may be requested).
   
• Contact information (phone and email).
   

4. Refund Process

• Once your request is reviewed and approved, we will process the refund.
   
• Refunds are typically issued via the original payment method or as a store credit.
   
• The refund processing time may take 5–7 business days depending on your bank or payment provider.
   

5. Exchanges

• If you wish to exchange a product, we will replace it with the same or equivalent item, subject to availability.
   
• Shipping costs for exchanges may apply unless the product is defective.
   

6. Contact Information

For any refund or exchange requests, please contact us:

• Phone: 0303-6928362
   
• Email: ms03036928362@gmail.com
   
• Address: New Islami Colony, Chak Number 12Abc, Yazman Road, Bahawalpur